Stressful Conversations Relief

We teach the art of mastering tough business conversations. We offer an in-depth, nine-part online course that can be taken over a few months but is often consumed much more quickly when a difficult conversation is coming up. There is also a free one-hour masterclass that outlines the complete philosophy, content, and structure of the course. 

At the end of each chapter there are prompts and questions so that you can immediately make the information relevant to you. 

The course is designed for managers and C-suite leaders who find themselves struggling with person-to-person conversations. To be fair:it is not really your fault, because the standard advice is terrible. We are told that when we are giving negative feedback we should utilize the good-bad-good sandwich with is not only disingenuous but does not produce positive results. My students are the people who are looking for an actionable alternative to that and for additional templates for various other stressful situations.

The workplace has changed drastically in the last few years, and employees are looking for meaning and purpose in their work as well as positive, nourishing relationships. If they do not feel valued and happy then the best of them (the ones who have choices) will chose to leave. About 30% of those who quit at the C-suite level do so because they are unhappy with the way they are being treated! This is a course for those who feel they need to able to handle stressful conversations in a calmer way to get more positive personal and professional outcomes.

Before making the investment in time and money to learn this new skill, it makes sense to be thoroughly informed beforehand. In this masterclass, I will outline what this course will cover, and I will be clear about the materials it will include. However, I think there is an even more important reason to look at the masterclass before you book a call with me: you need to feel comfortable with my personal style of delivery, so that you can be confident when implementing the strategies I offer. 

Miriam Jacobs has delivered communications training to almost 20.000 people, ran a successful and beloved store in the Berkshires, worked as a certified forensic document examiner and is currently a professor teaching Business Anthropology.   

Because Miriam combines her ‘real world’ business experience with her academic knowledge, she knows what it takes to unlock your communication potential. Knowing how to motivate and correct people in such a way that they feel heard, acknowledged, and respected and feel motivated to do their very best for you is a skill that will become ever more valuable as we hand over more and more of the rote communication (such as standard chat) to AI.  For the time being, no AI program, however impressive, can take the place of human-to-human, real-time communication.

 And yet, we are supposed to ‘just know’ how to deliver these stressful, high-end communications,   Miriam’s ‘superpower’ lies in finding the linchpin problem in complex situations. She knows that every client is genuinely different and requires a unique combination of tools to create authentic, rational, results-focused communication in the ever-changing business landscape.